Our Services - Operations Review

Evaluating and Improving Performance
LEDO provides its expertise and experience to existing facilities and operations in the form or operational assessments. We focus on optimizing venues for maximum performance and visitor satisfaction. We identify and define the top issues and develop cost-effective solutions to ensure a positive and entertaining visitor experience. Our sizing, capacity, throughput and circulation analysis services balance maximum visitor capacity with infrastructure, finding opportunities to reduce congestion, improve visitor convenience, and increase length of stay.

Our expert visits the site and works with the existing management team to thoroughly understand the existing situation and any pertinent issues and/or concerns. We will review the entire operation, including support functions and systems and then provide our observations and recommendations in a detailed report.

LEDO provides any or all of the following assessments:

  • Facilities Utilization - peak and non-peak attendance
  • Capacities - hourly and instantaeous
  • Circulation and Visitor Flow
  • Organization Development, Staffing and training
  • Admissions Strategies
  • Branding/Marketing
  • Retail and Food Service Planning
  • Pricing and Revenue Enhancement
  • Operating Budgets
  • Cost Control
  • Operating and Service Standards
  • Operating Manuals
  • Guest/Customer Satisfaction Evaluations
  • Maintenance
  • Safety
  • Loss Prevention
  • Back-of-house/Support Management
  • Implementation Strategies and Support
    Concept Planning and Development | Feasibility Studies and Business Plans |
Master Plan Concept Development | Design Management | Program Management |
Operational Planning | Operations Management | Operations Review